Downsview Community Primary School

Learning and Achieving Together

Family Liaison OfficerFLO Image

We are very lucky to be able to provide additional support to our children and families using our Family Liaison Officer.

Our Family Liaison Officer is:  Mrs Willetts 

Her role is to liaise between parents and the school and to be a point of contact and support for parents and children if they have any concerns, issues, worries or feedback they wish to raise or discuss.  

Mrs Willetts can be contacted either via the main school office, at the school gate or via email on

Our FLO has many links with specialist organisations and support services.  All enquiries will be dealt with in strict confidence – please feel free to contact Mrs Willetts via Breakfast Club, the school gate or via the school office.  Mrs Willetts is involved in organising events for parents and children and also assists with the transition from primary to secondary school.

To learn more about the ‘why and how’ of Mrs Willetts' work, please see below:

What is a FLO?

FLO stands for Family Liaison Officer. Each FLO is based within a school and is part of the multi agency team that provides support to the parents and carers of the children from that school.

How do they do it?

FLOs are always looking for ways in which to build good relationships with parents and carers. This may include coffee mornings, parent support groups, newsletters or by simply being on the school gate.

It is always essential that the FLO keeps flexibility within the role. This will ensure that a response can be made in times of crisis for the children and families in our schools.

Why have a FLO?

  • To empower parents to take an active role in their child’s social, emotional and educational development.
  • Support parents regarding a range of issues that are impacting on their ability to parent effectively.
  • Provide a range of activities for parents that encourage them to be safe, healthy, enjoy and achieve economic well being.

FLOs offer early intervention that can make a real difference to the lives of parents and therefore of children and young people whatever the background.

For any help, support or advice, please contact Mrs Willetts on 01322 662594 or e-mail: